Refund policy
Returns, Refunds, Warranty & Delivery Policy
14-Day Easy Returns
We accept returns within 14 days of delivery on unworn items only.
Customer covers return shipping unless the item is faulty.
Return Requirements
- Item must be unworn, unused, and in original packaging
- No signs of wear (scratches, skin oils, bent links, stretched chains, perfume/sweat or water damage)
Refunds issued after inspection and approval.
Lifetime Warranty – Manufacturing Defects Only
Covers manufacturing defects such as:
- Faulty clasps
- Loose stones on arrival
- Abnormal instant tarnish on first wear
Not Covered:
Normal wear, tarnish over time, fading from sweat/perfume/water, scratches, dents, bent links, broken chains from snagging, or lost items.
If your item arrives defective, we replace it free of charge.
Wrong Item Received
If you received the wrong item, email hello.inawe@gmail.com within 7 days with your order number and clear photos.
How to Start a Return or Warranty Claim
Email hello.inawe@gmail.com with:
- Order number
- Photos of the item
- Short description of the issue
Our team will respond within 24-48 hours with the next steps.
Shipping & Delivery
- Address Accuracy: Customers are responsible for ensuring that the shipping address provided at checkout is correct. In Awe is not liable for packages delivered to the wrong address due to customer error and cannot offer refunds in such cases.
- Misdeliveries by Courier: Once your order has been shipped and marked as “Delivered” by the courier (e.g., USPS or Australia Post), responsibility for the package transfers to the customer.
- In the case of a misdelivery or delivery to the wrong address by the shipping carrier, In Awe will assist you in filing a complaint or claim with the courier, but we are not liable for reimbursement or replacement unless the claim is accepted by the courier.
- Returned Packages: If a package is returned to us due to an incorrect or incomplete address, failure to collect from customs, or refusal to pay duties/taxes, or the name on the parcel was not recognized at the delivery address (e.g., shared buildings, units, etc.) and any other delivery failure outside of our control. We will not issue a refund, Customers may request reshipment, but must cover the cost of shipping again.
- Transfer of Responsibility: Once your order is handed over to the shipping courier, risk and responsibility for the package transfer to the customer. In Awe is not liable for delays, customs clearance, duties, taxes, returned shipments, loss, damage caused while in transit or any other circumstances beyond our control. Any disputes or claims regarding delivery must be raised directly with the shipping courier.
International Orders (Outside of Australia)
- In Awe is not responsible for any international customs duties, import taxes, or clearance fees. These must be paid by the customer upon arrival in their country.
- If duties are unpaid and the parcel is returned to us, no refund will be issued.
Lost, Unclaimed, or Damaged Parcels
- In Awe is not responsible for any lost, unclaimed, or damaged packages once they are in the possession of the courier.
- For issues of this nature, customers should file a complaint directly with the shipping carrier. We are happy to assist in initiating the claims process where possible.